IT Technical Writer
United States
Full Time
Mid Level
IT Technical Writer
Location: Hybrid - Cincinnati
Reports To: Sr IT Manager
FT
Direct Reports: No
Job Summary: The Technical Writer will create and maintain a variety of documentation needed for our internal software systems. They will collaborate closely with product developers and production teams to understand our products and advocate for the end-user, ensuring the audience can successfully utilize our technology.
Key Responsibilities:
Qualifications:
Required:
Preferred:
Job Setting / Environment:
Tennant Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected characteristics.
Disclaimer:
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Duties and responsibilities may change at any time with or without notice, based on business needs.
Location: Hybrid - Cincinnati
Reports To: Sr IT Manager
FT
Direct Reports: No
Job Summary: The Technical Writer will create and maintain a variety of documentation needed for our internal software systems. They will collaborate closely with product developers and production teams to understand our products and advocate for the end-user, ensuring the audience can successfully utilize our technology.
Key Responsibilities:
- Create, edit, and maintain technical documentation for internal software systems, hardware, and business processes, including user guides, work instructions, release notes, and system documentation.
- Develop customer-facing and internal documentation that supports product implementation, system usage, training, and user adoption.
- Research, gather, and validate technical information by collaborating with subject matter experts and cross-functional stakeholders to ensure documentation is accurate, complete, and current.
- Manage document lifecycle activities, including certification documentation, document updates, version control, and change management.
- Coordinate with business stakeholders to develop training materials and supporting documentation for new systems, processes, and product enhancements.
- Proofread and review documentation to ensure accuracy, consistency, clarity, and compliance with company documentation standards and style guidelines.
- Utilize documentation, content management, diagramming, screen capture, and editing tools to produce high-quality technical content.
- Monitor documentation effectiveness through user feedback and analytics, continuously improving content to enhance the user experience and support business needs.
- Maintain documentation libraries and ensure technical content remains organized, accessible, and up to date.
- Support other documentation and knowledge management initiatives as assigned.
Qualifications:
Required:
- Associate's or Bachelor's degree in Technical Writing, Communications, English, Business Administration, or a related field, or equivalent experience.
- 2+ years of experience in technical writing, document control, quality documentation, or a related role.
- Experience creating, editing, and maintaining technical documentation, including SOPs, work instructions, user guides, system documentation, and product specifications.
- Strong knowledge of document control, change management, version control, quality review, and documentation standards.
- Excellent technical writing, editing, proofreading, organizational, and communication skills, with proficiency in document creation software and the ability to quickly learn new systems and processes.
Preferred:
- Experience with modern documentation and publishing tools.
Job Setting / Environment:
- This position is performed in an environmentally controlled building. Prolonged periods sitting at a desk and computer usage.
- Location: Remote
- Travel Required: 0%
Tennant Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected characteristics.
Disclaimer:
This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the role. Duties and responsibilities may change at any time with or without notice, based on business needs.
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